FAQs
CARE INSTRUCTIONS
Storage: Wrap silver and precious metals in acid-free tissue paper and store it in a cotton or Tarnprufe bag. Keep items away from smoke, household paints, rubber, and newspaper.
Avoid exposure: Don't wear silver or precious metals in the shower, pool, hot tub, or springs, as water, chlorine, chemicals, and sulfur can damage items. Also, keep silver away from harsh chemicals like household cleaning fluids.
Clean silver regularly to prevent dirt buildup.
CUSTOM ORDERS
For custom orders, please send us a note at dickeyboardmancuffs@gmail.com.
Our team will work with you to create custom CAD files and to select your casting materials. Please note that we have a two month lead time for custom orders as well as a retail minimum of $2000.
All custom orders are final sale and cannot be returned or exchanged.
TERMS OF SERVICE
1. You are shopping on a merchant’s website (the “Merchant”).
2. Your Qualifying Customer Order is subject to: (1) these Terms of Service; and (2) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these.
3. By placing a Customer Order on the Merchant’s website, you understand and agree that:
3.1 You are dealing with and providing your information to the Merchant to verify and authenticate your payment information, and if it is unable to verify this information, the Merchant may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.
3.2 If there is an error in the price listed for a product on the Merchant’s website, or in the price applied to the product during the sale of and processing of your order for the product, the Merchant is entitled to contact you, correct the price, and/or cancel your order.
3.3 The Merchant remains responsible for handling payment for your order.
3.4 Once your payment is processed, ownership in the items will shift from the Merchant to you, and, the items in your order will be provided to a carrier for shipment to you.
3.5 The Merchant will direct the carrier to ship your order to the shipping address you provided. Certain addresses will be ineligible for shipment, such as PO box addresses.
3.6 The Merchant may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.
3.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.
4. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
5. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.
6. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
7. Chargebacks, Fraud Prevention and Void Transactions. For your protection, the Merchant may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
8. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. The Merchant is authorized to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of returned products.
9. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:
9.1 Compliance with Applicable Laws. You certify that any products purchased through a Qualifying Customer Order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department, nor it is your responsibility to know the laws of the country into which you are importing any products that you order from the Merchant’s website. By placing a Qualifying Customer Order you certify that the import of the products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.
9.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to the Merchant and you consent to your personal information being collected, used, processed, disclosed and/or stored by the Merchant and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with the Merchant’s Privacy Policy. The Merchant accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by the Merchant. Any transactional data analyzed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.
9.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with the Merchant electronically, and you consent to entering into this agreement by electronic means, and to receive communications from the Merchant electronically/via email.
9.4 Modifications. You acknowledge that the Merchant may make changes to its system, policies, and these Terms of Service at any time. The Merchant will ensure that the current version of these Terms of Service is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms of Service each time you make a Customer Service. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.
9.5 Severability. If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.
9.6 Proceedings. Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of Georgia, United States, and you hereby irrevocably agree to the jurisdiction of the courts of Georgia, United States for all such purposes.
9.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.